Frequently asked questions
1. What is TutorSpeak?
TutorSpeak is an online platform that offers personalized English tutoring sessions to help students improve their language skills. We cater to learners of all ages and proficiency levels.
2. How can I book a lesson?
To book a lesson, simply visit our Booking Page, choose your preferred time and date, and fill out the form. You will receive a confirmation email once your booking is successful.
3. What types of lessons are available?
We offer a variety of lessons, including one-on-one tutoring, group sessions, and specialized courses focusing on conversation skills, grammar, writing, and exam preparation.
4. Do you offer trial lessons?
Yes! We offer trial lessons for new students. This is a great opportunity to assess your learning style and see if our tutoring approach is a good fit for you.
5. What is the cost of lessons?
Our pricing varies based on the type of lesson and duration. Please check our Pricing Page for detailed information.
6. Can I choose my tutor?
Yes! After your trial lesson, you can select your preferred tutor based on their expertise and teaching style.
7. What is the cancellation policy?
We understand that plans can change. If you need to cancel or reschedule a lesson, please notify us at least 24 hours in advance to avoid any cancellation fees.
8. How do you ensure lesson quality?
Our tutors are highly qualified with extensive teaching experience. We use a personalized approach tailored to each student’s learning needs and goals.
9. What materials do you use in your lessons?
We use a variety of teaching materials, including textbooks, online resources, and interactive tools to make learning engaging and effective.
10. How can I contact TutorSpeak for further inquiries?
You can reach out to us via our Contact Page or by sending an email to tutorspeak.
📅 Scheduling and Cancellation
Q: Can I reschedule a lesson?
A: Yes, but you must notify us at least 24 hours in advance. If you give less than 24 hours’ notice, the lesson will be charged and cannot be rescheduled.
Q: How many times can I reschedule within a month?
A: You may reschedule up to 2 times within a 30-day period.
Q: How often can I reschedule?
A: Only one reschedule is allowed every 15 days.
Q: What happens if I exceed the rescheduling limit?
A: Any additional changes beyond the allowed limit will be treated as cancellations and charged in full.
Q: What if I miss my lesson without notice?
A: Any no-show will result in the lesson being fully charged.
⏳ Lesson Expiry
Q: Do lessons expire?
A: Yes. All lessons must be taken within 30 days of the scheduled date. After that, the session expires.
Q: Will I get a refund for missed lessons?
A: No. Missed lessons, late rescheduling (less than 24 hours), and cancellations are non-refundable.
📈 Minimum Monthly Commitment
Q: Is there a minimum number of hours I must take per month?
A: Yes. Students are required to complete at least 8 hours of lessons each month.
💰 Fees and Charges
Q: What happens if I cancel my lesson?
A: Cancellations are charged in full, regardless of reason or timing.
Q: Will I be charged for rescheduling too late?
A: Yes. Rescheduling less than 24 hours in advance will be fully charged.
Q: Do I get charged if I don’t show up?
A: Yes. No-shows are fully charged.
⌛ Late Arrival Policy
Q: Is there a grace period if I'm late?
A: Yes, a 10-minute grace period is allowed.
Q: What if I'm more than 10 minutes late?
A: The session will be marked as a no-show and fully charged.
👥 Group Class Rescheduling & Cancellations
Q: Can I reschedule a group class?
A: No. Group classes are held at fixed times and cannot be rescheduled individually.
Q: What happens if the tutor cancels the class?
A: A make-up session will be arranged for the whole group.
Q: What if I miss a group class?
A: Missed group classes are not refundable and cannot be rescheduled.
🌟 Golden Lesson – Premium Plan
Q: What is the Golden Lesson Plan?
A: It’s an exclusive plan offering premium flexibility and support.
Price: $49/hour
Benefits include:
Unlimited rescheduling, up to 6 hours before the lesson
Free cancellations, with at least 12 hours' notice
Priority scheduling for preferred time slots
Direct messaging support
Extended lesson expiry – valid for 90 days after booking
